http://www.scionhost.com/support/status/index.php Server status and announcements Wed, 08 Sep 2010 17:59:25 GMT http://backend.userland.com/rss092 support@scionhost.com support@scionhost.com en One of the hard drives needs to be replaced. This will take 5-10 minutes. Thanks. Update: This is completed at this time, thank you. http://www.scionhost.com/support/status/index.php?p=172 Many of you have asked about additional webmail applications that are more functional and nicer on the eye than squirrelmail and horde, and we have listened. On all of our servers (including VPS and Dedicated), you will now see an option for Roundcube, when logging into webmail. Roundcube is really easy on the eye, and even easier to use for those clients who prefer to use webmail instead of an email client. Thank you. http://www.scionhost.com/support/status/index.php?p=171 On August 15, 2008 we will be upgrading all of our servers (shared, VPS, and dedicated) to use PHP5 by default. The changeover should be very seamless, as we have been running php4 and php5 side by side since June 2006. New servers have php5 by default and are working beautifully. We will be upgrading to PHP 5.2.6. So we ask that over the next week or so, you go through your scripts and files and please make sure that they work under php5. All you need to do to take advantage of PHP5 is to add the following two lines to an .htaccess file to force .php files be handled by php5: AddType application/x-httpd-php5 .php AddHandler application/x-httpd-php5 .php The reason why we are ... http://www.scionhost.com/support/status/index.php?p=170 This Sunday, July 20th 2008, at approximately 12PM-1PM PST (GMT - 8:00) we will take the server off-line to perform various network maintenance tasks. We anticipate there will be 30 minutes of downtime. Thank you for your understanding. Update: This is completed at this time, thank you. http://www.scionhost.com/support/status/index.php?p=168 The server is having problems in kernel, we're rebooting it now. Thank you. Update: Server is now up and running. http://www.scionhost.com/support/status/index.php?p=167 Some of you are now getting errors when logging into your WHM/cPanel. We know about this and there is a reason for this which we'll discuss shortly. Update: The reason for this was that we were upgrading all servers. We were made aware of a serious exploit here: http://blog.cpanel.net/?p=39 We needed to get all these servers updated. Announcing beforehand, would have been a security risk. We wanted to make sure this was all done before we let everyone know the reason. So, we are now OK. Sorry for any inconvenience this may have caused. Thank you. http://www.scionhost.com/support/status/index.php?p=164 We're pleased to announce that we've upgraded all single domain hosting accounts in terms of bandwidth and disk space. All current customers have already been upgraded. We hope you enjoy it :) let us know if you have any questions, thank you. http://www.scionhost.com/support/status/index.php?p=163 Futher to the earlier notice: Here is the email we received from One Wildshire staff regarding the power failure on the of the primary and redundant feeds: April 15, 2008 To: Affected One Wilshire Customers From: Dominic Tobin, Director of Field Operations RE: UPS Outage on April 13, 2008 Dear Valued Customers, Thank you for choosing CRG West as your colocation provider. The purpose of this letter is to notify you that power from several AC UPS sub‐panel units on One Wilshire’s 11th floor lost service just before 5:00 PM PST on April 13th. All power was restored at approximately 6:25 PM. The outage was the result of a tripped condition on a 600‐amp main UPS output breaker feeding several sub‐panels. Our Operations team is currently working with ... http://www.scionhost.com/support/status/index.php?p=162 We have quite a few servers down in Los Angeles, and we suspect it's due to a UPS failure. There are many other companies that are on the same floor and all are down as well. More information to be posted shortly. Update: The problem was very widespread both the primary and redundant feeds failed. So we are waiting on the staff at the datacenter and the electricians to let us know how it was possible. This issue was half the floor, not 1 little cage.. This was a severe issue. More Info: Main breaker tripped where primary C and D feeds come in. C is primary feed and D is a redundant feed. This was 3 layers up the chain, so ... http://www.scionhost.com/support/status/index.php?p=161 About 10-20mins ago, there was a slight network hiccup which effected some routes from some customers. This was not a global issue, but if you were unable to access your website for about 10 minutes there, this would be the cause. Update: NAC has updated us saying: At approximately 2:48 PM EST we lost our connection with the London Internet Exchange (LINX) this caused a significant amount of traffic to be rerouted. During this time some instability and latency was experienced. As of now the issue has now been resolved. We are currently investigating the cause of outage. We apologize for any inconvenience the may have caused. http://www.scionhost.com/support/status/index.php?p=154